Timely handling complaints report to maintain consumer rights

Timely handling complaints report to maintain consumer rights

On November 17, the reporter learned from the Baiyun District Market Supervision Bureau that the area has established an efficient disposal system mechanism to increase consumer rights law enforcement, strengthen product quality supervision, etc., to protect consumer rights, escort, as of At present, the total acceptance of the "12345" "12315" platform consumption rights related complaints reported 3,690 complaints, and 3,557 were disposed of, and 133 pieces were handling. All complaints were handled by 100%.

Since this year, Baiyun District Market Supervision Bureau strengthens the establishment of an efficient and coordinated handling mechanism, and the "12315" platform complaints report hotline. The city’s fast-organized demand, conscientiously implement the consumption dispute, the organizers, complaints, the test, and effectively put the hotline "Toning", ensuring that the masses have a report ", the parts are falling, and everything is echo." According to reports, the area strengthens the rights law enforcement work, increase market supervision, and launch the "Vision" working mechanism during the disposal complaint, and promotes the medical department, if the administrative department is punished, if it is dealing with the complaint report, it is found to operate If there is illegal violations in the unit, it must be investigated and investigated according to laws and regulations, and the administrative mediation and administrative punishment are effectively connected. Since this year, there have been a total of 15 cases of investigation and complaint reporting, and 13 cases have been investigated, and 13 pieces have been completed. If there are more than 10,000 yuan, the penalty is not more than 10,000 yuan, and it is strongly hit the illegal act.

In response to complaints, there are more products, and the Baiyun District Market Supervision Bureau strengthens commodity quality supervision, increases supervision and inspection and quilt testing, and launch the priority, targeted sampling detection for the sensory, targeted sample detection, and delegation Third-party institutions for testing qualifications are sampling in key areas. If the test results are unqualified, it will be investigated and investigated and analyzed according to law, and effectively disciplinary violations. Since this year, the area has more than 30 groups of goods such as refined oil, wire and cable, hot pot substrates, and 2 cases of unqualified refined oil cases, and investigate non-qualified wire and cable, socket, LED fluorescent lamps. Case 4 pieces, the value involved in the case is 10,000 yuan, and the penalty is not 10,000 yuan.

(Chen Wenlong Guiyang Daily Heading Media Reporter Liang Wei) (Editor: Li Yongxin (Internship), Chen Kangqing) Sharing Let more people see the recommended reading.